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The Value of Maintenance | UltraBac and UBDR Gold

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The Value of Maintenance | UltraBac and UBDR Gold     Download Our Products Customer Download & Upgrade Custom Configuration AssistanceVirtual Data ProtectionImage Backup and Bare Metal Disaster Recovery Continuous Hybrid Cloud BackupContinuous Replication to AzureHybrid Endpoint Backup Backup and Data Protection Software UltraBac Backup Features Upgrade PolicySales Assistance Join Our Mailing List Mailing List Sign UpUpdate Mail Preferences Custom Configuration AssistanceUltraBac and UBDR Knowledge BaseProduct Information SheetsCase StudiesWhite Papers Bare Metal Disaster Recovery for the TSM DeviceBare Metal Disaster RecoveryUBDR and Microsoft Cluster ServerTape or Disk Backup - Which is Best?Image Backup and Disaster RecoveryEverything You Did or Didn't Want to Know About Open File Backup Become a PartnerPartnerPlus Benefits PartnerPlus LevelsList of BenefitsAdditional Revenue Opportunities UltraBac PartnerPlus Members List Prices for UltraBac Base ProductsList Prices for UltraBac Agents & OptionsMaintenance Pricing for Additional YearsMaintenance Subscription Renewal PricingPartnerPlus Sales Order FormSales Opportunity Registration FormMarketing Images for PartnersMarketing Materials for PartnersPartner NewsWirePartner Account Update Find an Authorized Reseller UltraBac and UBDR Knowledge BaseOnline Technical SupportLive Technical SupportManuals and Installation GuidesLicense Assistance License Request FormVolume License RequestLicense Change Request FormUltraBac Licensing MatrixFrequently Asked Questions About Licensing Maintenance UltraBac Annual Maintenance Subscription Renewals Supported Operating Systems Supported Operating Systems - Previous Versions of UltraBac Minimum System RequirementsHardware Compatibility Compatible Sony Devices Product History Version 9.x HistoryVersion 8.x History First-to-Market Software InnovationsPress Releases UltraBac v10.3 Introduces Continuous Replication to Microsoft Azure Cloud with Near Instant FailoverUltraBac Software Releases Hybrid Tape Backup for Fast On-Premise and Cloud Disaster Recovery.UltraBac Software Releases Hybrid Endpoint Backup for Onsite/Offsite Disaster RecoveryUltraBac Software Releases Hybrid Cloud Backup for Onsite Bare Metal and Cloud based RecoveriesUltraBac Software, Industry Leader in Backup and Disaster Recovery Software, Named to Software Magazine’s Annual Software 500 RankingUltraBac v9.5 Provides Mountable Backups and UBDR Gold v9.5 Introduces Single File RestoresUltraBac Software Partners with Ingram Micro for the Distribution of Backup and Disaster Recovery ProductsUltraBac Software Launches New UltraBac PartnerPlus Reseller ProgramUltraBac Software Introduces New Director of Channel DevelopmentUltraBac Software Moves up in Rank on Software Magazine's Annual Software 500UltraBac Software Welcomes World Backup Day with UltraBac v9.4UltraBac Software Named to Software Magazine's 31st Annual Software 500UltraBac Software Delivers Five First-to-Market Features with New Hyper-V AgentUltraBac Virtual Disk Utility Maintains Virtual Machines for Immediate Recoveries Our ClientsStrategic AlliancesCareersContact Us        Home   Support   Maintenance UltraBac and UBDR Knowledge BaseOnline Technical SupportLive Technical SupportManuals and Installation GuidesLicense AssistanceMaintenanceUltraBac Annual Maintenance Subscription RenewalsSupported Operating SystemsMinimum System RequirementsHardware CompatibilityProduct History The Value of a Maintenance Subscription
An annual Maintenance Subscription is essentially an "insurance policy" for your backup and disaster recovery software and should be part of your data protection plan. UltraBac Software includes the first year of maintenance automatically with the purchase of new server licenses. Customers may elect to continue maintenance with a paid subscription at the end of the free period.

How does a maintenance subscription benefit you?

Free Unlimited* Technical Support. Maintenance subscriptions come with unlimited technical support *during regular office hours. After hours support is available to active subscribers for less than the fee charged to non-maintenance customers. Enterprise plans are available that include after hours support but the majority of customers find it more cost effective to pay on a need only basis. Free Product Upgrades and Updates. Active maintenance subscribers can update and even upgrade their UltraBac backup and disaster recovery software for no additional fee! Free License Transfers. Approved license transfers (please refer to our EULA) require a new software license, which is provided at no cost with your annual maintenance subscription. Fixed Cost. The predictable cost of an annual maintenance subscription means it can be planned for and budgeted. No more guessing or stressing over whether to call for support, upgrade your software, or replace an old machine that will need a new license - all those fees are covered. Just one technical support call with an UltraBac expert located at our headquarters in Bellevue, Washington, can literally pay for an annual subscription by minimizing or preventing system downtime that would otherwise cost your organization thousands of dollars. Factor in your valuable time as well as the headaches of dealing with irate customers and employees, and a maintenance subscription makes absolute sense. Our tech support representatives truly are experts and it's not unusual for them to know the answer to your issue before you even finish explaining it!

For more information on Maintenance Subscriptions or to sign up today, please contact our maintenance department at 425.644.6000, toll-free within the U.S. at 866.554.8562, or by email.

CUSTOMERS LOVE OUR SUPPORT TEAM
Ralph Harrison of ArcelorMittal, the world's leading steel and mining company with a presence in more than 60 countries, responded to a service follow-up by saying: "Your support technician recently took the time to walk me through the steps required to restore a non-system drive on a running computer. My questions were addressed in a timely and courteous manner, and I am totally satisfied with UltraBac Software's Tech Support." Other customers were brief but impactful: "Support was excellent! Thanks as always!!" and "Knowing you are there when I need you helps me sleep at night!"



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